Florida Broker Practice Exam

What authority does the DBPR have under Chapter 455 of the Florida Statutes?

1. Issue licenses only

2. Investigate consumer complaints

3. Conduct criminal investigations

4. Oversee local government agencies

The correct answer is: Investigate consumer complaints

The Department of Business and Professional Regulation (DBPR) in Florida is granted a range of responsibilities and powers under Chapter 455 of the Florida Statutes, specifically focused on the regulation of professions and businesses within the state. One of its fundamental roles is to investigate consumer complaints. This authority enables the DBPR to address issues related to professional conduct, ensuring that businesses and professionals adhere to the state's regulations and standards. When a consumer files a complaint against a licensed entity or professional, the DBPR has the responsibility to conduct an investigation into the matter. This process is crucial for protecting public interest and maintaining the integrity of the professions that fall under its jurisdiction. Investigating complaints helps the DBPR to gather evidence, assess compliance with the laws, and take appropriate action if necessary, which may include sanctions or disciplinary measures against the offending licensed professional. In contrast, while the DBPR does issue licenses, its primary function extends beyond merely granting licenses to encompass consumer protection through these investigations. Conducting criminal investigations is typically outside the scope of the DBPR's authority, as this is generally managed by law enforcement agencies. Additionally, overseeing local government agencies is not a function of the DBPR, as its focus is more on individual professionals and businesses rather than governmental entities.