Florida Broker Practice Exam

What is the primary function of the Customer Contact Center under the Division of Service Operations?

1. Issuing licenses

2. Handling incoming inquiries

3. Conducting compliance audits

4. Processing fines

The correct answer is: Handling incoming inquiries

The primary function of the Customer Contact Center under the Division of Service Operations is to handle incoming inquiries. This center acts as a point of contact for individuals and businesses seeking information or assistance regarding services offered by the division. By managing calls, emails, and other forms of communication, the Customer Contact Center ensures that customers receive timely responses to their questions. This function is critical in providing support, clarifying procedures, and ensuring that stakeholders receive the information they need to navigate the services effectively. The other options pertain to specific activities that may be performed by different departments within the organization. Issuing licenses, conducting compliance audits, and processing fines are all specialized functions that require specific expertise and protocols, but they are not the primary focus of the Customer Contact Center. Instead, the center is designed to facilitate communication and enhance customer satisfaction by addressing inquiries efficiently.